Exchange & Refund Policy

At RAKIN, we’re committed to ensuring you’re completely satisfied with your purchase. If for any reason you’re not, please refer to our straightforward return and exchange policy below:

Returns

  1. Same-Day Returns: If you’re dissatisfied with your order upon delivery, please contact us immediately through a direct message (DM) on the platform where you made your purchase.
  2. Eligibility: Items must be in their original condition—unused, unwashed, and with all original tags attached.
  3. Return Window: The return process must be initiated within [3 days] of receiving your order.
  4. Refunds: Once the returned item is received and inspected, a refund for the purchase price (excluding shipping charges) will be issued to your original payment method.

Size Exchanges

  1. Exchange Period: Size exchanges are available within 2 days of receiving your order.
  2. Conditions: The item must be unworn, unwashed, and in its original condition.
  3. Stock Availability: Exchanges are subject to stock availability. If your requested size is unavailable, you may choose a different item or initiate a return.
  4. Shipping Costs: You are responsible for shipping costs associated with the exchange.

Product Exchanges

  1. Product Options: Exchanges for a different size or item are available if your requested item is still in stock.
  2. Item Condition: Items for exchange must be in original condition—unused, unwashed, and with all tags attached.
  3. Alternative Options: If the requested item is unavailable, you may choose another item or opt for a return.
  4. Shipping Responsibility: Shipping costs associated with product exchanges are the customer’s responsibility.

Initiating Returns & Exchanges

  1. Contact Us: To start a return or exchange, reach out to us via direct message (DM) on the platform where you made your purchase.
  2. Order Information: Provide your order details, including the order number and reason for the return or exchange.
  3. Guidance: Our customer service team will assist you with the next steps and instructions for your return or exchange.

Additional Notes

  • Refusal of Returns/Exchanges: RAKIN reserves the right to refuse returns or exchanges that do not meet the above conditions.
  • Refunds: All refunds are issued in the original form of payment.
  • Trackable Shipping: We recommend using a trackable shipping service for all returns and exchanges, as we cannot be responsible for lost or undelivered items.

If you have any questions or need further clarification regarding our return and exchange policy, please don’t hesitate to contact us via DM. 

Last updated 11/12/2024