Privacy Policy

At RAKIN, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website or make a purchase. By using our website, you agree to the terms outlined in this policy. Please read it carefully.

Information We Collect

  1. Device Information
    When you visit our website, we automatically collect certain data about your device. This includes:

    • Device Type and Browser: Information about the device and web browser you use.
    • IP Address: Your device's internet protocol address.
    • Time Zone: The time zone of your location.
    • Cookies and Tracking Technologies: We use cookies, log files, and web beacons to gather information about the pages you visit, products you view, and referral sources (websites or search terms that brought you to our site).

  2. Order Information
    When you make a purchase or attempt to make a purchase through our website, we collect personal details, including:

    • Name: Your first and last name.
    • Billing and Shipping Address: The address to process your order and deliver it.
    • Payment Information: Credit card numbers and other payment details.
    • Email and Phone Number: For communication regarding your order.

This combined data is referred to as "Personal Information" and is essential for processing your orders, fulfilling your requests, and improving your shopping experience.

How We Use Your Personal Information

  1. To Process and Fulfill Orders:
    We use the Order Information to:

    • Process payments and confirm your orders.
    • Ship your items and provide invoices or order confirmations.
    • Contact you regarding your order status, changes, or other service-related matters.

  2. To Improve Our Website and Services:
    We use the Device Information to:

    • Screen for fraud or potential security risks.
    • Optimize website performance and user experience.
    • Analyze customer behavior to improve marketing strategies and website content.

  3. Marketing and Communication:
    We may use your Personal Information to send you promotional emails or offers that may interest you. If you have opted in, we may also send you targeted text marketing notifications. You can opt out at any time by replying STOP or using the unsubscribe link in our messages.

Sharing Your Personal Information

  1. Third-Party Service Providers
    We share your Personal Information with trusted third parties to help us process your orders, improve our website, and carry out marketing activities. These may include:

    • Shopify: To power our online store and process payments.
    • Google Analytics: To track and analyze website usage patterns.

    For more information about how these third parties handle your data, please refer to their privacy policies.

  2. Legal Compliance
    We may disclose your Personal Information to comply with applicable laws, regulations, or legal requests, or to protect our legal rights.

Behavioral Advertising

We may use your Personal Information to deliver targeted ads and personalized marketing. These ads may be shown on other websites you visit, based on your browsing history with us. If you'd like to learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page.

You can opt out of targeted ads through platforms like Facebook or Google using their provided opt-out tools.

Do Not Track Signals

Please note that we do not modify our data collection practices based on "Do Not Track" signals from your browser.

Your Rights

  1. For European Residents:
    If you reside in the European Union, you have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us using the information below.

  2. Data Retention
    We retain your Order Information for as long as needed to fulfill your orders and comply with legal obligations. If you would like us to delete this data, please reach out to us.

Text Marketing Terms and Conditions

By subscribing to our text marketing service, you agree to receive promotional text messages. These may include marketing offers, order updates, and personalized content. You may unsubscribe at any time by replying STOP to any text or by using the unsubscribe link provided in the messages.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page, and the updated policy will be effective immediately upon posting.

Contact Us

For more information about our privacy practices, to request access to or deletion of your personal information, or if you have any questions or concerns, please contact us

Last updated: [11/12/2024]