Shipping Policy

At RAKIN, we’re dedicated to providing a smooth and reliable shipping experience for our valued customers. This policy outlines key information about our order processing, delivery times, shipping costs, and more. Please read carefully before placing your order.

Order Processing

  • Processing Time: Orders placed on our website are processed within 2-5 business days, excluding weekends and holidays.
  • Order Cutoff: Orders received after 12:00 PM (local time) will be processed the following business day.
  • Order Confirmation: After placing an order, you’ll receive an email confirmation with your order details, including the shipping address and a tracking number once shipped.

Shipping Methods and Carriers

  • Carriers: We partner with reputable carriers like Bosta, UPS, DHL, and other trusted providers to ensure reliable delivery.
  • Shipping Options: Available shipping methods will be displayed at checkout, allowing you to choose the option that best meets your needs.

Shipping Costs

  • Cost Calculation: Shipping fees are based on factors like destination, package weight, size, and chosen shipping method.
  • Display at Checkout: The exact shipping cost will appear at checkout before you complete your order.

Delivery Time

  • Domestic Deliveries: Orders within [Egypt] are typically delivered within 2-5 business days.
  • International Deliveries: For international orders, delivery generally takes 7-14 business days, subject to customs and local postal services.

Tracking Your Order

  • Shipping Confirmation: Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.
  • Order Tracking: Use this tracking number to monitor your shipment’s progress on the carrier’s website or through our tracking page.

Order Status and Updates

  • Account Access: You can check your order’s status by logging into your account on our website or contacting our support team.
  • Email Updates: We’ll keep you updated via email about your order’s progress, including any potential delays.

Customs and Duties

  • International Orders: Customs fees, import duties, taxes, and any additional charges imposed by your destination country are the customer’s responsibility. Please contact your local customs office for more information on potential fees.

Shipping Restrictions

  • Restricted Products: Some items may have shipping restrictions due to legal or logistical limitations. If restrictions apply, we’ll notify you promptly to find a solution.

Address Accuracy

  • Accurate Details: Please double-check your shipping information when placing an order. RAKIN is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by customers.

Lost or Damaged Shipments

  • Support for Issues: If your order is lost or damaged in transit, please contact our customer support team. We’ll work with the carrier to investigate and resolve the issue as quickly as possible.

Thank you for choosing RAKIN! We’re here to help if you have any questions or need further assistance with your order.

Last updated [11/12/2024]